Need Help? You're in the Right Place.
Before sending us a message, check below — most common questions can be answered instantly in our FAQ section. If you still need assistance, reach out and our friendly team will be happy to help.
FAQs
How do I choose the right size?
Getting the right fit is important for happy little feet! We recommend referring to our sizing guide before purchasing.
View our full Sizing Guide to ensure the best fit.
When will I receive my order?
Orders are typically processed within 1-2 business days and shipped via standard delivery. You'll receive tracking information as soon as your order ships.
How can I track my order?
You can track your delivery using the tracking link provided in your shipping confirmation email. If you can't find it, check your spam folder or try our tracking tool here:
I haven't received an order confirmation?
We send confirmation of orders instantly and updates on your shipping progress from info@kiddlersteps.com. If you have not received these, please check in your email Spam or Junk folders. No luck, reach out
using the form below.
How do I return an item?
We want you to love your purchase! If you need to return an item, please first review our Returns & Refund Policy for eligibility and instructions.
Once you've familiarized yourself with the policy, feel free to reach out using the contact form below — include your order number and details so we can assist you quickly.
Can I exchange for a different size?
We don't offer direct exchanges, but you're welcome to return the original item and repurchase the correct size. Need help choosing the right fit? Check our sizing guide or reach out to us.
I entered the wrong address — what do I do?
If your order hasn't shipped, let us know right away. If it's already been dispatched, we recommend contacting your local postal service with the tracking number to redirect the parcel.